Account Relationship Manager | Finance & Insurance Full Time

The Account Relationship Manager has primary goals for ownership and control of the Al Futtaim F&I Team operation across the UAE specifically to the brand (s) and any other regions as directed by Al Futtaim F&I Management.

KEY ACCOUNTABILITIES:

Support execution of the AlFuttaim F&I strategy by:
Recruitment of and installation of staff capable of operating in an F&I environment and process within Automotive Retail Dealer and SME sites.
Drive and achievement of agreed KPI targets (focus on IPRU and ultimately income growth)
On- going performance management of F&I team based on agreed KPI metrics and performance levels, HR issues, Wage Signoffs, Appraisals.
Control and Management of Training of F&I Managers and processes to a pre-determined level and implementation in to showroom environment post training.
Performance management of brand F&I Managers
MIS flow by site of agreed data based around KPI’s in to AlFuttaim F&I
Interaction and agreement of F&I strategy with Senior Management
Close working relationships with AF Automotive & AlFuttaim F&I Senior Management
Issue Avoidance Measures and Resolution as required
Brand specific training and development of F&I Managers
Brand knowledge and implementation of Brand identity within an F&I environment
Working with branch management to achieve sales and performance KPI’s of the branch and brand

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Strong knowledge of F&I process, structure, systems and methodology
Ability to performance manage F&I and AlFuttaim F&I support team
Ability to build, implement and deliver F&I training programmes based around the F&I and dealer showroom processes and procedures
Strong motivator
Understanding of Auto Sales Processes (dealer level UAE)
Outstanding interpersonal, facilitation and presentation skills
Ability to influence and gain commitment at all organizational levels
Strong quantitative and analytical skills and PC proficiency
Languages: Fluent English, Arabic is an Advantage
Training Execution as directed by AlFuttaim F&I Management Team in line with TNA action plans
Showroom Knowledge including strong understanding of Fastrack and wing to wing sales process
Insurance product and process understanding
Automotive General Management Experience within a Brand representation environment
Previous F&I Manager experience a MUST

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