We currently have an exciting opportunity for a seasoned performance management professional. In this this role you will drive and inspire team members and a large, remote and multi-cultural workforce to ensure the team are driven to deliver the highest hospitality standards. Manage staff through clear direction, feedback, motivation and development. This includes regular communication whilst ensuring fair and consistent management of performance issues in line with the corporate policy and EKAS standards.
Lead and manage the team to ensure they are developed and have the appropriate skill set and knowledge to apply policies and practices. Guide and develop team with the necessary people management and soft skills, through one to one meetings, coaching and performance reviews.
Establish and maintain an effective staff performance, based on the feedback and evidence on their performance. Use regular communication to encourage and develop performance. Motivate and coach the staff to improve reliability and capability in order to meet the required standards.
Provide direction to the team by setting priorities and ensuring appropriate performance measures (MyBc goals and KPIs) are set and clearly communicated.
Direct team members to liaise with related departments e.g. HR, Employee Assistance Programme, Local Affairs, on appropriate management of critical cases such as (death in service, serious incidents on duty etc…).
Manage disciplinary/capability cases and identify any root, trends, or common cause. Make recommendations, take corrective actions and implement pro-active communication or policy review to ensure preventative action. Collaborate with the team members to understand sickness trends and identify corrective action.
Qualifications & Experience
Degree or Honours (12+3 or equivalent)
Airport Operations. Other 8+ Years
Experience in Airport Operations/Hospitality
Experience with at least 5 years of managerial level – preferably in airport and/or customer service industry.
Well-developed interpersonal and communication skills including extensive experience in liaison, project management and analytics.
Experience of delivering results and engagement programs through large work groups
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