Assistant Front Desk Manager Full Time

Role Summary

The Assistant Front Desk Manager is a pivotal leadership role in delivering exceptional guest experiences at JW Marriott Marquis Hotel Dubai. You will oversee daily front desk operations, ensuring seamless check-ins, check-outs, and guest interactions while upholding the highest standards of quality and efficiency.

Key Responsibilities:

• Supervise front desk operations, ensuring smooth workflows and adherence to Marriott brand standards.
• Monitor guest satisfaction metrics and implement strategies to enhance service delivery.
• Resolve guest issues efficiently using LEARN and 5W methods, maintaining a service-oriented approach.
• Lead and support front desk associates, developing individual training plans to enhance skills.
• Ensure compliance with credit policies, emergency procedures, and UAE legal requirements.
• Collaborate with all departments to ensure accurate communication of guest preferences, special requests, and operational needs.

Operational Expertise:

• Proficiency in systems like OPERA, MARSHA, IMS, and GXP.
• Knowledge of Marriott Bonvoy Program and ability to promote membership.
• Maintain familiarity with local attractions and provide recommendations to guests.

What We Offer:

• Competitive salary with excellent benefits, including accommodation, meals, and transportation.
• Access to world-class training programs and international career opportunities.
• Discounts on stays and dining across Marriott’s global portfolio of over 8,000 properties.
• Medical and life insurance coverage.
• A supportive and dynamic work environment designed for your growth and success.

Qualifications and Skills:

• Proven experience in front desk management or supervisory roles within luxury hotels.
• Exceptional customer service, communication, and organizational skills.
• Strong knowledge of front office systems and standard operating procedures.
• Flexibility to work various shifts based on business needs.
• Ability to lead by example, fostering a positive and professional team culture.