Assistant Housekeeping Manager Full Time

About the Job:

An opportunity has arisen for an Assistant Housekeeping Manager to join the Housekeeping team of Jumeirah Al Qasr. The main duties and responsibilities of this role are:




Administrational:

• Responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency.
• Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.
• (Follow-ups on all out of order rooms.
• Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.
• Ensures that all equipment is well maintained and handled correctly.
• Handles guest complaints in accordance with the customer feedback SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.

Operational

• Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival.
• Liaises with the engineering department the room’s maintenance program ensuring the percentage of room are given daily for checking and remedial maintenance.
• Liaises with the F&B for special needs.
• Ensure Departmental Performance Plan is understood and implemented.

Qualifications & Experience:

• 3-years experience in a junior management role within housekeeping in a 4/5 star hotel.
• Fluent in English, both oral and written
• Diploma in Hotel Operations
• Intermediate level – Microsoft Office applications