Assistant Manager Full Time

About the Job:

An exciting opportunity has arisen for an experienced Assistant Manager – Guest Relations in Burj Al Arab. The main duties and responsibilities of this role are:

• Build a rapport with VIP guests and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Take ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Inspect rooms/suites of top VIPs on arrival and during the stay.
• Conduct curbside check-in for VIPs and in-room check-out when required.
• Check the quality and timeliness of the tasks of Guest Relations Executives and Team Leaders.
• Assist with group registration when required and supervise special room drops for VIP guests or groups prior to arrival.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1-year experience in managerial position Guest Relations or Front Office at Luxury Establishment or a 5* Hotel
• Previous experience in handling VIP guests.
• Accustomed to handling customer complaints of varying severity.
• Strong leadership, communication, and influencing skills to engage others without requiring direct authority.
• Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS).
• Flexible schedule to meet demands of hotel occupancy.
• Fluency in English and additional language (Russian, German, Italian, or other European languages are a plus).

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.