Assistant Manager – Front Office Full Time

Job Summary

As an Assistant Manager – Front Office, you will oversee the efficient operation of the Front Office department, aligning with Hyatt’s corporate strategies and brand standards. Your role will involve leading and supporting the team to deliver exceptional guest experiences, ensuring both colleague and guest satisfaction, and achieving departmental goals.

Key Responsibilities

• Manage the daily operations of the Front Office department.
• Ensure smooth check-in and check-out processes and address guest inquiries promptly.
• Lead, mentor, and train the Front Office team to maintain high performance standards.
• Monitor and uphold Hyatt brand standards and corporate strategies.
• Handle challenging situations with professionalism and sound judgment.
• Collaborate with other departments to enhance guest experiences.
• Ensure proper communication with colleagues, guests, and owners to maintain a high level of satisfaction.

Qualifications

• Experience:
  • Minimum of 2 years’ work experience as an Assistant Manager or Team Leader in Front Office/Guest Relations within a hotel environment.
• Skills:
  • Ability to remain calm and professional in high-pressure situations.
  • Highly organized, results-oriented, and adaptable to dynamic environments.
  • Strong interpersonal skills to interact effectively with diverse personalities.
• Languages:
  • Fluency in Russian, German, French, or Spanish is highly preferred.
• Personal Attributes:
  • Tactful, flexible, and capable of building rapport with both colleagues and guests.