Assistant Restaurant Manager Full Time

The Assistant Restaurant Manager is responsible for below tasks and others assigned by thier departments as necessary.

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce MELIA DESERT PALM RESORT & HOTEL Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all colleagues and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper colleague’s uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)
• Assist any colleague in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program.
• Encourage problem solving by colleagues through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with colleagues to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures
• Identify and recommend incentive programs, new ideas, and methods of operations

Job Specifications:

• Must have least 2-3 years’ experience in F&B outlet management position
• College Degree or Equivalent
• Excellent working knowledge of food and beverage service
• Strong English communication and organisational skills
• Strong technical knowledge
• Analytic oriented / able to make report and analysis to improve on different levels
• Professional appearance
• Computer skills (excel, email, MICROS,)