Assistant Store Manager Full Time

Job Description:

As the Assistant Store Manager for the Marketplace Fulfilment Centre (MFC), you will oversee the efficient operation of the fulfilment centre, ensuring timely availability of stock, seamless order processing, and exceptional service delivery. You will manage daily operations, focusing on order and sales operations, staff management, process efficiency, and product, pricing, and promotion management. This role requires strong leadership, coordination with support functions, and a proactive approach to ensuring smooth operational flow.

Key Responsibilities:

Stock Availability:

• Ensure accurate and timely stock management to maintain inventory levels.
• Monitor stock replenishment and optimize availability to meet customer demand.
• Collaborate with suppliers and warehouse teams to manage deliveries and inventory flow.

Order/Sales Operations Management:

• Oversee the order fulfilment process, ensuring all orders are processed and delivered on time.
• Monitor sales data to identify trends and align stock levels with demand forecasts.
• Implement strategies to improve order accuracy and fulfilment speed.

Staff Management:

• Lead and manage the MFC team, including recruitment, training, and performance evaluation.
• Allocate resources and create shift schedules to meet operational needs.
• Foster a positive work environment focused on teamwork, productivity, and staff development.

Process Management:

• Streamline operational processes to enhance efficiency and reduce errors.
• Implement best practices for order picking, packing, and shipping.
• Ensure adherence to health and safety standards and compliance with company policies.

Product, Pricing, and Promotion Management:

• Coordinate product updates, pricing changes, and promotional strategies within the MFC.
• Monitor promotional performance and collaborate with the marketing and sales teams to drive revenue.
• Ensure product listings are updated and pricing is competitive in the marketplace.

Coordination and Communication:

• Collaborate with support functions including supply chain, logistics, customer service, and IT to ensure smooth operations.
• Provide regular reports on MFC performance, inventory levels, and operational issues.
• Communicate effectively with management on stock concerns, process improvements, and staffing needs.

Qualifications:

• Proven experience in warehouse management, retail, or fulfilment operations.
• Strong leadership and staff management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in inventory management software and Microsoft Office tools.
• Ability to work in a fast-paced, dynamic environment.
• Strong communication and coordination skills.