To support the store manager and manage the overall operation of the store and contribute to the assigned store productivity. Ensuring sales targets are met and exceeded. To assist in the stores provision of excellent customer service support and supervising staff members activity in this area. To work with the Store Manager to ensure that merchandising objectives, operating standards, and controllable costs are managed effectively. To assist in the implementation of store planning and staff development programmes to achieve sales, profitability, and development objectives.
What You Will Do
To contribute to the achievement of sales, profit targets, corporate and individual productivity goals, in order to maximise customer conversion and add on selling results by close monitoring of KPI performance.
To take appropriate action in conjunction with the store manager to address performance related issues where necessary.
To assist the store manager to communicate, monitor and maintain the highest standards of customer care within the Store.
To assist the store manager with Training & Development and the Recruitment & Selection process.
To assist in the development of the team to optimise store performance to reflect the brand qualities.
To assist the store manager in ensuring that all staff possess excellent product knowledge and are regularly trained on new products and approaches.
To be responsible for and be a role model to the Health and Safety matters for the store/concessions. And to ensure that all staff adhere to policies and procedures in respect of Health and Safety as well as store security at all times.
To take responsibility for their own safety and those around them, including colleagues and customers by working to company procedures and highlighting any unsafe working practices
Must stop any unsafe practices and coach colleagues when required in regard to Health & Safety
To maintain the highest housekeeping standards.
To ensure that stock levels are regularly reviewed to maximise sales and liaise directly with the visual merchandising team to ensure the store adheres to the required standards. Where necessary, take appropriate action.
To ensure that all customer complaints are dealt with in a sympathetic and timely manner. Adhere to the monitoring process in order to effectively resolve customer issues.
To develop action plans to increase sales, address problem areas and capitalise on trends. Identify ways to increase sales through analysis of the store business sales reports.
To be accountable for regular cycle counts to maintain data integrity and undertake regular preparation and execution of bi-annual stock takes.
To ensure effective communication to all team members of store performance on a daily, weekly, and monthly basis
Adhere to HUGO BOSS UK HR policies and procedures as outlined in the store policies and company handbook to ensure that statutory requirements are met and maintained
Any other ad hoc duties related to store management
Required Skills To Be Successful
Understand and represent the brand attributes
Ability to lead, motivate, train, and develop a team through active management
Excellent communication skills. With the ability to communicate with senior members of staff both written and verbal
Strong analytical, organizational and numerical skills.
Ambition and drive to achieve company sales targets
Ability to plan work for the team to achieve the company goals, with the ability to delegate where necessary
Ability to multitask and prioritise workload effectively
Strong personality, flexible and very representative
Ensure all team/department reporting is completed on a timely basis
Demonstrates respect and politeness and regularly exceeds customer expectations
Show innovation and initiative in setting customer care standards
Strong sales flare
What Equips You For The Role
Demonstrable success gained as an Assistant Manager/Supervisor with a recognised brand
Previous experience in managing a team
Sound commercial and brand awareness and good technical proficiency with SAP
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