Tracking and keeping the team informed and up to date on the attainments on key Support and Cloud Consumption metrics
Supporting critical rhythms with the relevant insights (Month end review, quarterly business reviews, SCRUMs, etc)
Supporting the landing of key consumption initiatives across MEA by designing metrics of success and following up on them
SME of all the Support tools and reports available and driving adoption
Consumption Data steward for Support and leveraging analytics skills to extract new insights
Monitoring evolution of customers Support cloud journey and share insights with relevant stakeholders
Using advanced analytics techniques to extract key components of customer cloud journey
Owning and coordinating with the internal teams so they can deliver against the Support strategic charter of ensuring high customer satisfaction through realization of the full value of their cloud investment
Proven background in business program management or business operations
Business acumen skills and enterprise operational experience
Growth Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
Ability to partner with cross-functional teams in a highly matrixed environment. Ability to work with a variety of people across the organization
Impeccable attention to detail and a relentless focus on execution with the highest degree of quality.
Excellent written and interpersonal communication and collaboration skills.
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