Call Center Agent Full Time

Position Summary:
As a Call Center Agent at The Ritz-Carlton Abu Dhabi, you will be the first point of contact for guests, creating a memorable first impression and delivering seamless guest experiences. From guest arrivals to departures, you will help build a unique and satisfying journey, handling inquiries, requests, and operational needs with precision and warmth. This role empowers you to provide exceptional service while also sharing insights about the local area and helping guests feel welcome and informed.

Key Responsibilities:

• Welcome guests warmly upon arrival and provide them with clear information and assistance.
• Answer calls, manage guest requests, and process operational needs efficiently.
• Provide helpful information about hotel services, facilities, and the local area.
• Support guests during arrival and departure to ensure a positive and memorable experience.
• Maintain guest confidentiality, protect company assets, and uphold quality standards.
• Ensure professional appearance, uniform, and communication at all times.

Physical Requirements:

• Be prepared to stand, sit, or walk for extended periods.
• Handle objects weighing up to 50 pounds independently and more than 75 pounds with assistance.

Preferred Qualifications:

• Education: High school diploma or GED equivalent.
• Experience: No prior experience required, but customer service skills are beneficial.
• Skills: Strong communication abilities, attention to detail, and a guest-centered approach.