Call Centre Executive Full Time

• Greets patients and families to understand the nature of their inquiries.
• Provides information or refers patients to appropriate contacts within or outside the organization
• Advocates for patients’ rights concerning confidentiality, education, and information
• Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
• Communicates daily updates and pertinent information to the Floor Supervisor
• Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
• Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
• Investigates concerns raised by patients/visitors and implements necessary actions
• Maintains accurate records of all communications with customers
• Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
• Performs additional duties as assigned by higher authorities
• Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
• Follows documented OSH procedures and instructions, adhering to specific responsibilities
• Is familiar with emergency and evacuation procedures to ensure safety during incidents .
• Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
• Follows waste management procedures to ensure compliance with hospital policies .
• Attends OSH and infection control training programs, mock drills, and awareness sessions as required
• Uses appropriate personal protective equipment and safety systems at all timesResponsibilities

• Greets patients and families to understand the nature of their inquiries.
• Provides information or refers patients to appropriate contacts within or outside the organization
• Advocates for patients’ rights concerning confidentiality, education, and information
• Develops and maintains feedback/complaint procedures to ensure patients have a way to address grievances (
• Communicates daily updates and pertinent information to the Floor Supervisor
• Ensures smooth patient flow and provides excellent customer service by creating a friendly environment
• Checks medical insurance coverage for patients and verifies the details before directing them to the doctor
• Investigates concerns raised by patients/visitors and implements necessary actions
• Maintains accurate records of all communications with customers
• Handles patient inquiries, phone calls, cash transactions, and back-office tasks as per the duty roster
• Performs additional duties as assigned by higher authorities
• Complies with OSH and infection control policies, standards, and procedures in cooperation with hospital management
• Follows documented OSH procedures and instructions, adhering to specific responsibilities
• Is familiar with emergency and evacuation procedures to ensure safety during incidents .
• Reports OSH hazards, incidents, and near misses, and assists with risk assessments and incident reports
• Follows waste management procedures to ensure compliance with hospital policies .
• Attends OSH and infection control training programs, mock drills, and awareness sessions as required
• Uses appropriate personal protective equipment and safety systems at all timesQualifications

Educational Background:

• Preferably a graduate in any discipline

Experience:

• Minimum of 1-year experience as a receptionist in a patient-focused environment
• Experience operating a multi-line switchboard system is preferable.
• Interest in working in a hospital-related environment

Technical Skills:

• Proficient in basic technology applications, including MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer (

Interpersonal Skills:

• Must have exceptional interpersonal skills, displaying maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals (4.4).
• Superior phone etiquette skills are essential

Patient-Centered Focus:

• Patient-focused, service-oriented, patient, and understanding

Organizational and Multitasking Skills:

• Efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure (4.6).

Independence and Reliability:

• Ability to work independently with minimal supervision
• Must be reliable, punctual, dependable, and responsive

Communication Skills:

• Excellent command of oral and written English
• Arabic language skills are advantageous but not essential