Customer Logistics Manager Full Time

We are now looking for a skilled Customer Logistics Manager who is result oriented, self-driven and ready to take ownership of building efficient Supply Chain Programs with our strategic customers to create a win-win situation for Arla & our customers driving the collaboration to next level along with leading the Customers Service Team.

This will be ideal for an experienced individual looking for a highly challenging opportunity to play a critical role in the development of a rapidly growing business. You will report directly to the Head of Sales Operations and manage a team of Seven direct reports.

In addition to this, the Customer Logistics Manager will be responsible for

• Manage the Supply Chain interdependencies between Sales, Planning, Customer Service, Warehousing & Distribution and the Customers.
• Lead the Customer Service team.
• Penetrate the assigned customer’s buying and logistics organization, build relationships with influential leaders, and collaborate to drive innovative supply chain programs and continual improvement.
• Maximize product availability with key customers by running seasonal projects in collaboration with Customers Supply Chain Organization in synchronization with Arla Supply Chain to achieve combine business results.
• Understand customer expectations on KPIs, scorecard Arla performance, and develop action plans for improvement with CS Team.
• Develop customer services strategies and identify, plan and secure implementation of activities in line with company’s vision.
• Develop and build long-term relationships with the customers through efficient communication and monthly meetings with external & internal stake holders.
• Analyze weekly & monthly data provided by customers, identify the gaps and make and implement the action plans in coordination with KAMs, Supply Chain & Customer’s CS team.
• Optimize CS Operations using data to identify issues, risks and opportunities, along with keep the customers updated for any shortages of supply for a specific period.
• Continuously reviewing of the processes defined for each customer internally and externally, devising and implementing new processes as efficient as possible.
• Provide customer-facing Supply Chain expertise to all sales functions of the business (commercial, international, national accounts) .
• Serve as a liaison between our customers, sales, planning, transportation, warehousing and customer service to identify supply chain opportunities to strengthen our position with customers.
• In alignment with Sales, annually build joint business plans with key customers to consistently maintain healthy inventory levels and improve service while reducing overall supply chain costs.
• Establish a regular cycle of reviews with key customers to ensure healthy inventory levels on Arla products are maintained.
• Drive innovation and continual improvement through customer collaboration and experimentation.
• Analyze data to prioritize programs by potential impact to the bottom line, improvement to service, and reduction in costs.

The Ideal Candidate for the role has

• Demonstrable track record of exceptional performance in a commercial function within FMCG for 03 years.
• Ideally have worked as Customer Logistics Manager, although exceptional candidates from other commercial functions would be considered.
• Have successfully demonstrated in the past, building strong business relationships.
• You get energy from delivering strong results, you are ambitious and love delivering ahead of expectations.
• You have very good knowledge of Microsoft Office applications mainly MS-Excel & Power BI.
• Analytical and structured mindset.
• Has a high stress tolerance and ability to lead and work well in an environment with little processes/structure and work well as part of a multi-cultural team.