Customer Manager Full Time

About you and this role

You will be responsible for driving revenue growth and enhancing customer experience for medium to large-sized customers. This includes new business development, effective time and territory management, utilization of sales tools and analytics, product knowledge, and relationship management. The role is geographically aligned by markets and product portfolio within the business, requiring a high degree of collaboration, communication, and cooperation.

Responsibilities

• Manage account portfolio and prepare and implement sales plans.
• Lead and coordinate customer relationships, understanding customer needs and identifying potential new clients.
• Input information into CRM and SmartPrice, providing required documentation aligned with Dow sales processes.
• Manage sales contracts following Dow guidelines and legal requirements according to each region and country.
• Develop and execute sales and marketing plans to deliver business goals of volume and value.
• Collect and utilize market intelligence to shape sales/marketing plans.
• Lead and conduct negotiations, implementing price changes and strategies.
• Collaborate with other functions and stakeholders to deliver customer experience results.

Qualifications

• Bachelor’s degree in chemical engineering, chemistry, or a STEM field.
• Fluency in English with strong written and verbal communication skills.
• Minimum of five years’ experience in technical, sales, or commercial-related positions.
• Experience within the Oil & Gas sector.

Your Skills

• Strong analytical and problem-solving skills.
• Excellent interpersonal and relationship-building abilities.
• Proficiency in using CRM systems and sales analytics tools.
• Ability to manage multiple priorities and work under pressure.
• Strategic thinking and ability to execute sales and marketing plans effectively.