Customer Manager Full Time

Responsible for revenue growth and customer experience for medium to large-sized customers, including new business development, time and territory management, sales tools and analytics utilization, product knowledge and relationship management. The role will be aligned geographically, by markets and product portfolio within a business and involves a high degree of collaboration, communication and cooperation.

Responsibilities / Duties

• Manages account portfolio and prepares and implements sales plans.
• Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
• Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
• Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
• Develops and executes sales and marketing plans delivering business goals of volume and value.
• Collects and utilizes market intelligence to shape sales/marketing plan.
• Leads and conducts negotiations and implements price changes and strategies.
• Collaborates with other functions and stakeholders to deliver CX results.

Required Qualifications

•  Bachelor’s degree, fluency in English, strong written and verbal communication skills.
• Minimum five years’ experience in technical/sales/commercial related positions.

Benefits – What Dow offers you 

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need…when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
  • ​Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.