Customer Relationship Officer Full Time

Responsibilities

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.






• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance
• TTs requests, FDs Requests and Account Maintenance requests – to be validated and tracked in track BPM
• Account Opening – check for completeness of documentation and tracking in track soft
• Credit card application – Check for completeness of documents and form before sending the same to Cards Team
• Liaising with compliance and various other departments for following up and submission of documents or relevant matte
• Action and Review of CRM cases assigned to Priority Banking Centers
• Set and track sales account targets

Requirements

Candidate Profile

• UAE National, with Family Book

To be successful in this role, you will need the following skills and experience…

• University Degree in Business or Finance
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
• Experience in Finacle, Fin One, MS Excel and MS office