Customer Service Engineer Full Time

A skilled Customer Service Engineer in Dubai plays a critical role in maintaining and supporting advanced medical equipment, healthcare technology systems, and diagnostic devices in modern healthcare environments. At Siemens Healthineers, engineers provide technical service support, equipment maintenance, troubleshooting, and system optimization, ensuring reliable performance and high-quality healthcare delivery across medical facilities.

Your Tasks And Responsibilities

• Perform installations, start-ups, maintenance, repairs, and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision and approval.
• Communicating and accept all operative requests from the Customer Care Center or designated dispatch team. Prioritizes tasks and actions and schedules measures accordingly.
• Escalate incidents according to the defined parameters.
• Ensure the proper use of tool & test equipment.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
• You will manage company assets.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Position requires frequent travelling.

Your Qualifications And Experience

• Bachelor’s degree in Bio-Medical / Electronic Engineering or equivalent from a reputable University
• Minimum 3 years of experience in the In-Vitro Diagnostics Industry
• Good understanding of In-Vitro Healthcare Diagnostics
• Strong level of written and spoken English communication.

Your Attributes And Skills

• Strong drive and focus for results and customer service
• Ability to work independently and in a team
• Excellent judgement in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry and software technology, experience with electronics, hydraulic and pneumatic systems.

Working as a Customer Service Engineer in Dubai with Siemens Healthineers offers professionals valuable experience in biomedical engineering, healthcare technology systems, and field service operations. This role allows engineers to develop strong technical expertise while contributing to the maintenance and advancement of innovative medical technologies within the UAE healthcare sector.