Customer Service Executive Full Time

• Provide excellent customer service
• Assist Business class passengers throughout from the counters to the drop-off/pick-up point where the chauffeur will be present
• Extremely well-groomed attire
• Being well informed about any information that might be useful to the customer during the journey. (weather conditions, traffic in the neighbourhood, news etc.)
• Manage passenger baggage handling as required
• Report any problems/concerns with vehicle availability to the team leader.
• Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Fluent in speaking, reading and writing English, Arabic and Hindi. Additional languages German, Chinese, French speaking would be an advantage

Skills

• Effective Communication
• Time Management
• Minimum English Language Level (by Transguard Group Standards)
• Effective Listening
• Customer Service Orientation
• Critical Thinking
• Conflict Resolution