Customer Service Executive – NVOCC Full Time

Position Overview:
GENIO is hiring a Customer Service Executive – NVOCC to join our dynamic team in Dubai. The role requires expertise in container management, vessel coordination, and customer relations to ensure seamless operations and customer satisfaction.

Key Responsibilities:

• Manage multiple principal-owned containers effectively.
• Coordinate with Vessel Operating Agents (VOA) for slot availability, hazardous cargo approvals, and space allocation for export bookings.
• Handle a high volume of inbound and outbound calls, resolving customer complaints and providing accurate solutions.
• Manage quotations, vessel schedules, and address destination-related challenges promptly.
• Ensure clear communication with customers regarding shipping schedules, cargo status, and operational updates.
• Maintain accurate records of customer interactions and operational tasks.

Job Requirements:

• Graduate or Post Graduate in a relevant field.
• 2 to 3 years of experience in NVOCC operations.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in MS Office applications.
• Ability to multitask and work efficiently in a fast-paced environment.