Customer Service Manager Full Time

Responsibilities:

• Manage Customer Service function activities to ensure high standards of performance and services provided
  
  
  
• Administer processes, procedures and improve Customer Service quality by coordinating with team members
• Set and monitor Customer Service targets and the team’s performance to ensure that targets are achieved
• Evaluate the structure for Customer Service workload to ensure high efficiency, meet changing needs and maintain a high level of performance by training, coaching and monitoring staff to ensure good customer relations, fast responsiveness, and high levels of customer satisfaction
• Handle, analyze and resolve customer complaints while taking a corrective action to avoid repetition in the future
• Coordinate with Sales teams, Supply Chain and other relevant stakeholders to ensure that customer expectations are met and that any issues are resolved in a timely and efficient manner

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What We Look For

• Supply Chain knowledge is essential
• 5-7 years experience in a Customer Service Managerial role is required, preferably in Paints or Manufacturing Industry
• Microsoft Office proficiency with advanced skills in Excel is mandatory
• Good understanding of Gulf countries market regulations and trade practices is preferred

Personal Qualities We Look For

• Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives
• Develops people through delegation, empowerment and coaching; promotes career and self-development
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Uses a methodical and systematic approach; plans, vision and translates it into a workable strategy
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.