What You’ll Be Doing
We are seeking a qualified and customer-focused pharmacist to manage incoming customer queries via WhatsApp and phone calls in our pharmacy’s call center. The role involves providing accurate information about medications, addressing customer concerns, processing prescription-related inquiries, and ensuring an exceptional customer experience. The ideal candidate will leverage their pharmaceutical knowledge to guide customers effectively while maintaining compliance with professional standards and company policies.
Job Description
Key Success Drivers
Accountabilities And Responsibilities
Customer Interaction and Support:
Compliance And Quality Assurance
Operational Efficiency
Collaboration And Teamwork
Customer Education And Awareness
Functional/Technical Competencies
Educational Qualification
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