Customer Service Officer Full Time

Order Management

• Quotation preparation as per request from customer sales on receipt of request
• Orders to be processed accurately on receipt of PO from customer.
• Order exceptions to be managed with external/internal customers.
• Requesting finance for order release for packing /invoicing in case of credit block
• Keep the customer informed on their order at any time of the process by Sharing of customer order book on weekly basis with updates
• Establish dispatch timelines and keep customer updated on them (should be recommended after reviewing BO scenario and order maximization capability).
• Weekly sales Calls with respective Sales managers for Order book review & monthly billing plan

Shipping & Documentation

• Create shipments after necessary clearance for DC to Pick & Pack.
• Invoice shipments after Pick & Pack is completed.
• Pre-book transportation based on shipment details.
• Prepare shipping documents, with SAP outputs.
• Follow up with the forwarders for timely shipment collection.
• Ensure documents are shared with customer before consignment reaches destination.
• Delays should be highlighted for timely corrective actions.
• documents to be shared wherever required.

Other Activities

• Ensure Daily Order Tracker updating., Weekly risk assessment tracker to Customer Service Manager
• Periodic cleanup of order book. Deallocation of stock ageing over 3 months
• Follow up with the forwarders for exit certificates after the shipment has left our DC.
• Retrieval of customs documents and submission to customs team within the required time frame.
• Build strong working relationships with internal and external customers.
• Customer claim management to be closed within 30 days from receipt via dispute management portal
• Revenue recognition tracker updating for drop shipments on monthly basis