Customer Service Representative Full Time

Job Description:
Emirates Specialties is seeking a Customer Service Representative to join our team in Dubai. This role is ideal for a proactive individual who is passionate about delivering outstanding customer service. As a Customer Service Representative, you will be the primary point of contact for our customers, helping to resolve inquiries, provide product information, and ensure customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in person in a timely and professional manner.
• Handle customer complaints and resolve issues in a positive, solution-oriented manner.
• Provide product information and assist customers with orders, returns, and exchanges.
• Maintain and update customer records in the CRM system.
• Ensure that customers have a positive experience by being patient, attentive, and understanding of their needs.
• Assist with administrative tasks as needed, including managing orders and processing returns.
• Collaborate with other departments to ensure a seamless customer experience.

Key Skills and Requirements:

• Strong communication skills in English; proficiency in Arabic is an advantage.
• Excellent problem-solving skills with the ability to resolve customer issues effectively.
• A customer-focused attitude with the ability to remain patient and positive under pressure.
• Familiarity with CRM systems, Microsoft Office, and PDF tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Prior customer service experience is preferred but not required.

How to Apply:
If you meet the qualifications and are excited to join our team, please send your CV to hr@esco.ae with “Customer Service Representative” as the subject line.