Customer Services Manager Full Time

Safari Hypermarket is seeking a Customer Services Manager to oversee and enhance the customer experience. This role involves managing customer service operations, handling escalations, and ensuring high service standards in a fast-paced retail environment.

Key Responsibilities:

• Oversee customer service operations and ensure customer satisfaction.
• Handle and resolve customer complaints effectively.
• Analyze customer feedback and implement service improvements.
• Work closely with other departments to enhance the shopping experience.
• Train and manage customer service staff to maintain service excellence.
• Develop and implement customer service policies and best practices.
• Monitor key performance indicators (KPIs) related to customer service.

Requirements:

• Proven experience in customer service management, preferably in a retail or hypermarket setting.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to manage escalations and ensure timely resolutions.
• Experience in team leadership and staff training.
• Familiarity with customer service software and tools is a plus.