Diagnostic Technician Full Time

What you will do:

• Responsible for retrieving and documenting all relevant information connected to having a complete work order at first customer contact.






• Responsible for customer and production planning including giving price information.
• Responsible for all work order administration including invoicing of warranty/goodwill, insurance cases and leasing companies.
• Responsible for identifying and ordering of parts, together with workshop support if needed.
• Responsible for following Volvo methods when performing all types of jobs in the workshop.
• Responsible for following local workshop standards and routines.
• Value added service sales.
• Advising customers on the ongoing campaigns.
• Offer value added service to customers and ensuring high rate of accessories, tinting, tires, batteries, coatings, paint protection and smart repairs contracts are sold to aftersales customers.
• Responsible for performing product design specification and installing accessories for customers as well as the sales department.
• Responsible for refurbishing used cars with a work order based on the car evaluation provided by the sales department.
• Perform extended core service (ECS).
• Responsible for performing external car wash on workshop customers’ cars.
• Responsible for reporting faults or deviations in the Volvo systems to Volvo to ensure that corrective actions can be taken.
• Attend daily meeting and contribute to continuous improvement through identification of problems
• Responsible for sharing relevant knowledge and findings with the team as well as for bringing problems to everyone’s attention and solving them together with team.
• Responsible for following up on the customers a few days after the workshop visit to fix the customer vehicle for the first time with dealer standards.
• Knowledge of standard operating procedures and problem-solving skills in resolving repair jobs.
• Capability to handle special tools and equipment.
• Capacity for E-Learning and training and development plans.
• Ability to use workshop manuals and understand wiring diagrams.

Required Skills to be successful:

• – Automotive experience.
• – Technical skills.
• – Experience with service and maintenance in the workshop.
• – Customer management experience.

About the Team:

• Reporting to the Aftersales Manager and managing a team and will work closely with internal and external stakeholders.

What equips you for the role:

• Bachelor or Diploma in Automobile, Mechanical, Industrial, or related Engineering.
• 4 to 5 years overall experience as Technician and service advisor in automotive dealership.
• Basic knowledge of Electric Vehicles.
• Technical skills, customer relationship management skills and user skills in tools and equipment.
• Proficient in Microsoft Office.