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Document Controller
Document Controller Full Time
job Brief
The incumbent is responsible for submitting customer invoices/documents on governmental portals to ensure timely payments.
Policies & Procedures:
- Adhere to all Zahrawi Policies & Procedures as applicable.
Account Management:
- Submit invoices for customer accounts through government portals on timely manner
- Contact customers via phone or email to follow up on issues related to invoices online submissions
- Initiate contact with customers to discuss issues related to invoices, Delivery Notes and Goods Received Notes (GRN).
- Research and resolve billing discrepancies or disputes internally and externally.
- Reconcile the customer’s statement of account with Zahrawi’s statement of accounts based on the payment received.
- Report updates regarding the account status on regular basis.
