Duty Manager Full Time

Roles and Responsibility

• Provide technical and professional review for the mobility business in all areas of rolling stock, service planning and delivery.
• Direct the Service Delivery Planners to ensure that service plans are developed in line with customer requirement and are communicated effectively.
• Ensure the optimal use of both train resources in line with maintenance contractual requirements.
• Develop and maintain effective working relationships with internal and external customer representatives and stakeholders.
• Coordinate Daily Performance Meeting and action items.
• Oversee the reporting of incidents, accidents, and safety-related issues. Ensure that all incidents are documented accurately and reported to the appropriate authorities in a timely manner.
• Investigate all performance failures to identify root cause and communicate and monitor the implementation of actions designed to prevent a repeat.
• Ensure manpower resource allocation against individual skill set and competencies and minimize cost to the business through controlled overtime allocation within budgeted levels.
• Direct the Performance Specialist to produce detailed reports with frequency and content as per Head of Train Operations requirements.
• Manage and supervise staff in NOCC including the Train Drivers.
• Monitor and track compliance with safety regulations, industry standards, and internal procedures. Maintain records of compliance and coordinate with relevant departments to address any discrepancies.
• Maintain comprehensive and organized records of maintenance activities, equipment inspections, and operational changes. Assist in the development of maintenance schedules and plans.
• Analyze operational data to identify trends, performance issues, and opportunities for improvement. Provide insights and recommendations to enhance efficiency and safety.
• Ensure all documentation related to Service Delivery (Plans, guidelines, procedures, etc.) are in place and updated as required.
• Manage and maintain the On Call responder roster for Etihad Rail Mobility teams.
• Produce and distribute the Etihad Rail Mobility Daily Production and Performance Report.
• Perform Rail Incident Officer/Train Operations Liaison Officer duties as necessary.

Desirable Qualifications, Skills And Experience

Academic Qualifications:

• Educated to a high standard .

Professional Qualifications

• Preferred experience in ETCS Level 2 and its limitations.
• Preferred experience in Rolling Stock Singling, Communications and Track.

Experience

• 5 + years of experience in a similar role or equivalent discipline.
• Having experience in working in the Rail Operations Control Center.

Other Skills

• Presentation skills.
• Manpower Rostering principles.
• Proven expertise in advanced data analysis, data management.
• Proficiency with MS Office (Excel, Access Word and PowerPoint).
• Experience working with a sense of urgency in a fast paced, autonomous environment.
• Excellent decision making, people management, negotiation, and problem-solving skills.
• Must be a team player and understand impact to others on complex business needs.
• Effective written and verbal communication skills.
• Fatigue Management principles.