Job description
EBS Sales Support Officer
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:
• Working closely with RMs and advisors from EBS branches and CSUs and Global Banking to target companies where both solutions could be offered and giving clients the advantage of our services and driving better customer experience.
• Drive sector led strategies that will help in better management of complaints and ensure customer satisfaction
• The first point of contact within EBS business, effectively managing the support service officer teams by assisting with campaign fulfilment (switchers, MGM, Marhaba, Retention Tool)
• Maximizing the level of referral activities.
• Contribute to the effective training and development of staff under the Job holder’s control.
• To enhance the standards and efficiency of the personal banking.
• Providing information security guidance and advice to a broad range of internal customers. Build high standards of external & internal customer service, efficiency & productivity in line with strategic & operating objectives
• Logging a complaint (CMS) and ensure to resolved with a giving time. Support other cross line businesses within the WPB world such as Jade, Premier, Mortgage, Auto, Wealth. Identifying new business opportunities within the sector and work closely with the EBS team to drive better wallet share
• Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc. FIM and Credit Policy lending guidelines.
• Comply with local regulatory requirements.
• Proactively assist management in identifying and containing the Money Laundering compliance risk through UAR.
• Strictly following and implementing with accuracy of the KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
