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Supervisor
Floor Supervisor Full Time
Description
- Handle customers’ bill payments and deal with any compaints
- Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
- Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP
- Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
- Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
- Help in conducting the monthly inventory for all brand equipment
- Ensure proper uniform and personal hygiene cleanliness at all times
- Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team’s request to hierarchy
Qualifications
- Technical Degree in Food and Beverage or Hospitality Management
- 3 – 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
- Teamwork: level 2
- Commercial Understanding: level 2
- Customer Focus: level 3
- Decision Making: level 1
- Initiative: level 3
- Cultural Awareness: level 2
- Developing and Motivating Others: level 3
