Floor Supervisor Full Time

JOB PURPOSE

The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand’s established standards and procedures.

RESPONSIBILITIES

• Participate in the restaurant’s opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
• Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
• Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
• Participate in achieving the organization’s goals, meeting the brand’s set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
• Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
• Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
• Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
• Oversee the work of all staff members and closely monitor adherence to the brand’s prescribed preparation techniques.

  Qualifications

  LANGUAGE & TECHNICAL SKILLS	Language Proficiency –       Fluency in English. Fluency in Arabic is a plus. Technical Skills –      Proficiency in MS Office Food Safety Level –      Level two.
  EDUCATION	Technical degree in Hospitality Management, or a related field.
  EXPERIENCE	Three to five years of experience in F&B operations, or a similar role.