Front Office Agent Full Time

Education & Experience:

• High school diploma or equivalent; a degree in hospitality or related field is a plus

• 1–3 years of experience in front desk or customer service roles, preferably in the hospitality industry

• Prior experience in the UAE is an advantage

Skills & Competencies:

• Proficiency in Microsoft Office and front desk software (e.g., Opera, Fidelio, or similar PMS systems)

• Excellent communication skills in English; additional languages (such as Arabic) are a plus

• Strong interpersonal and customer service skills

• Professional appearance and demeanor

• Ability to handle guest concerns calmly and efficiently

• Good organizational skills with attention to detail

• Flexibility to work in shifts, including weekends and holidays

Responsibilities:

• Greet guests in a professional and friendly manner

• Manage check-in and check-out procedures smoothly

• Answer phone calls, emails, and handle guest inquiries

• Maintain accurate guest records and handle billing processes

• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction

• Ensure the front desk area is clean and well-presented at all times

Additional Requirements:

• Must be currently residing in the UAE

• Immediate joiners preferred