Front Office Associate Full Time

Position Overview:
As a Front Office Associate at Citymax Hotels, you will be the face of the hotel, responsible for providing exceptional guest experiences. This role involves managing guest check-ins and check-outs, addressing guest inquiries, and ensuring a seamless and welcoming environment for all visitors.

Key Responsibilities:

• Welcome and assist guests during check-ins and check-outs.
• Manage reservations and room allocations efficiently.
• Address guest inquiries and concerns with professionalism and promptness.
• Maintain accurate guest records and handle billing processes.
• Collaborate with other departments to ensure guest satisfaction.
• Uphold brand standards and ensure compliance with operational policies.

Qualifications & Skills:

• High school diploma or equivalent; additional hospitality certifications are a plus.
• Previous front office or customer service experience preferred.
• Proficient in MS Office and hotel management software (e.g., Opera, Fidelio).
• Strong interpersonal and communication skills.
• Ability to handle pressure and manage multiple tasks effectively.
• Fluent in English; additional languages are an advantage.