Front Office Host Full Time

Job Summary:

As a Front Office Host at Grand Hyatt Abu Dhabi, you will be the face of the hotel, ensuring an exceptional guest experience by delivering top-notch service. You will play a key role in the smooth and efficient operations of the reception within the Rooms Division, maintaining the brand’s high standards.

Key Responsibilities:

• Provide an excellent and consistent level of service to guests, ensuring their satisfaction at all times.
• Handle check-ins, check-outs, and room assignments efficiently.
• Address guest inquiries, concerns, and requests promptly and professionally.
• Maintain knowledge of hotel facilities, services, and promotions to provide accurate information to guests.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Handle financial transactions related to guest stays, such as payments and billing.
• Assist in managing guest arrivals and departures to ensure a smooth flow.

Qualifications:

• A degree or diploma in Hospitality or Tourism Management is highly preferred.
• Minimum 2 years of experience in hotel operations, ideally in front office roles.
• Strong customer service skills with excellent communication and interpersonal abilities.
• Proficiency in handling front office systems and basic computer skills.
• Ability to work in a dynamic environment and as part of a team.
• Fluency in English is required; additional languages are an advantage.