Front Office Host Full Time

Job Summary:

The Front Office Host at Grand Hyatt Abu Dhabi is responsible for delivering exceptional and consistent customer service to all hotel guests. This role plays a key part in ensuring the smooth and efficient functioning of the Front Office department, which is integral to the Rooms Division. The ideal candidate will ensure that guest interactions are welcoming, professional, and aligned with Hyatt’s brand standards.

Key Responsibilities:

• Provide a warm, friendly, and efficient welcome to guests.
• Manage guest check-ins, check-outs, and overall guest registration processes.
• Assist with inquiries regarding hotel services, reservations, and local information.
• Handle guest concerns and resolve issues promptly and professionally.
• Coordinate with other hotel departments to ensure guest requests are fulfilled and expectations are met.
• Maintain accurate records and reports related to daily front office operations.
• Support the team in achieving the highest standards of guest satisfaction and loyalty.
• Ensure compliance with hotel policies and procedures during every interaction.

Qualifications:

• Education: Degree or diploma in Hospitality, Tourism Management, or a related field preferred.
• Experience: At least 2 years of experience in hotel operations, ideally within the Front Office department.
• Skills:
  • Strong customer service skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in English; knowledge of additional languages is an advantage.
  • Ability to work in a fast-paced environment while maintaining a positive and professional attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Dynamic and diverse working environment at one of Abu Dhabi’s premier luxury hotels.