Front Office Manager Full Time

Job Summary:

The Front Office Manager plays a pivotal role in ensuring the seamless operation of the Front Office department, in alignment with Hyatt International’s corporate strategies and brand standards. Reporting to the Director of Rooms, this role involves managing various functions, including the Front Desk, Front Service (parking and hotel entrance), Communications Centre, Business Centre, and Grand Club, to deliver the brand promise and exceed guest expectations.

Key Responsibilities:

• Oversee daily Front Office operations, ensuring smooth workflows and exceptional guest service.
• Collaborate with the Director of Rooms to implement corporate strategies and brand standards effectively.
• Manage Front Desk, Front Service, Communications Centre, Business Centre, and Grand Club operations.
• Ensure consistent delivery of high-quality guest experiences, addressing concerns promptly and efficiently.
• Lead, mentor, and develop Front Office team members to maintain a motivated and skilled workforce.
• Monitor and manage departmental budgets, ensuring cost-efficiency while maintaining service quality.
• Develop and enforce operational policies, procedures, and standards to ensure compliance and efficiency.
• Foster strong relationships with guests, employees, and stakeholders to achieve high satisfaction levels.

Qualifications and Requirements:

• Education: University degree or diploma in Hospitality or Tourism Management.
• Experience: Minimum of 2 years’ experience as a Front Office Manager in a luxury hotel setting.
• Skills:
  • Strong problem-solving and administrative abilities.
  • Excellent interpersonal and communication skills.
  • Proficiency in managing multiple functions and maintaining attention to detail.