Front Office Supervisor Full Time

What We’re Looking For

• A proven track record of 2-3 years in Front Office within a Hotel, Leisure or Retail, delivering sensational Experiences synonymous with FIVE’s award-winning Service Quality.
  
  
  
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

•  Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
• Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.
• Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.
• Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.
• Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.
• Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.
• Possesses a ‘FIVE-Star’ knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.
• Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly ‘FIVE-Styled’ experience.
• Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE’s Sensational Services and Facilities.
• Ensures Fellow Front Office ‘FIVERs’ have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
• Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
• Anticipates and caters to Guests’ needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.
• Adheres to FIVE’s Remarkable brand standards, ensuring a Boundary-Breaking experience.
• Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level ‘Vibe at FIVE.’
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
• Attends required training sessions to stay at the Cutting Edge of their profession.
• Upholds professional confidentiality, safeguarding FIVE’s Trade Secrets with integrity.
• Maintains a ‘FIVE-Star’ Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.
• Executes all tasks Efficiently and Thoroughly, in line with FIVE’s Highest Expectations.