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Manager
General Manager Full Time
About the Job:
As Outlet Manager, you will be responsible for managing all aspects of the Italian Outlet within the F&B department including the selection, development, and performance management of colleagues, optimizing profits and increasing sales. To manage scheduled shifts ensuring guest satisfaction and all operational issues ensuring JI & MJs Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Department Performance Plan.
Your key responsibilities will include:
Financial accountability:
Analyse profit and loss on a monthly basis including menu analysis.
Implement strategies to achieve desired financial performance.
Communicate outlet financial objectives to the line staff on a daily basis in terms they will understand.
Study guest consumption and requests to provide accurate trend data.
Gain appropriate approval and order equipment and other items for the outlet operation that are required to meet the needs of the customer.
Main Duties
Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required. To action changes when needed.
Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures and support spot audits.
Monitors customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed.
Maintains & actively use an epicure to capture customer details/ history and other strategies that assist in guest recognition.
Advises the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
Actively implements strategies to increase the market share for the Outlet.
Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan.
Determines the necessary competence for colleagues and provide training or other actions to satisfy these needs.
Provides constant coaching, counselling, and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
Ensures manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.
Administrational responsibilities:
Prepares detail post mortem to all special activities launched in the outlet.
Ensures up-to-date hard copies of department SOPs are maintained at all times.
Updates SOPs through Mercury as and when needed.
Acknowledges the receipt of new or amended documents through Mercury.
Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.
Control department forms and records according to the JI standards for Document Control, including (but not limited to):
Ensures 100% accuracy attendance data for colleagues
Colleague records
Daily Briefing Sheets
Cleaning Schedules/ Checklists
P&L analysis
Budgetary reports
Telephone Test Call Results
CSI & Customer Feedback
Maintains appropriate records of education, training, skills and experience.
Assists F&B Production & F&B Management in menu planning and menu rotation.
Maintain a full and accurate market study.
Operational
Implement the marketing activities and record analysis report.
Attends & actively participates in the daily F&B briefings
Participates in market surveys.
Implements systems/ measures to control F&B costs within budget guidelines, minimize wastage and maximize productivity.
Discuss with the outlet chef regarding menus, special requests etc.
Train all colleagues in suggestive selling and up-selling techniques to assist in achieving maximize profitability.
Ensures opening & closing checklists are completed on a daily basis.
Monitors completion of weekly cleaning schedules.
Analyses results of Telephone Test Calls, Mystery Shoppers, CSI, Complaint Forms, IQRs and take the action necessary to address any non-conformances within required timeframes.
Conducts regular briefings and meetings to ensure all colleagues receive the information necessary to perform their jobs.
Develops and updates F&B knowledge of all colleagues on a regular basis and ensures 100% menu competence.
Maintains a working knowledge of relevant sections within the JI Food Hygiene SOP and ensure the Outlet meets these standards at all times.
Other Duties
Performs Micros format updates.
Ensures that all furniture, equipment, utensils, and silverware used in the outlet is accounted for, properly handled and serviced, and maintained to prevent excessive wear and tear.
Attends & actively participate in daily & weekly Food and Beverage Briefings/ meetings.
Attends to any other tasks defined by the F&B or Senior Management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Hotel or Hospitality Degree (Essential)
Advanced English – spoken and written (Essential)
3-4 years Food and Beverage Experience needed in a premium Fine Dining Establishmen
t in a 5star Hotel on a Management level (Essential)
Computer skills – Microsoft Office (Essential)
Interpersonal People skills (Essential)
Cashiering Systems (Micros, HSI, other) (Essential)
Other European language (Desired)
Hotel restaurant experience would be preferred. (Desired)
Multi-cultural team management (Desired)
Risk/Crisis Management (Desired)
Open Minded to new Business Approach (Desired)
Coaching Skills/Training Skills (Desired)
Presentation Skills (Desired)
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, childrens education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
