Guest Experience Expert Full Time

Aloft Al Ain is looking for a Guest Experience Expert who will play a vital role in creating memorable and unique experiences for our guests. This position goes beyond the traditional roles of check-in and check-out; it involves delivering a wide range of services that enhance the guest’s stay from start to finish. The Guest Experience Expert is empowered to move freely within the hotel to attend to various needs, ensuring that every interaction feels like part of the overall guest experience.

Key Responsibilities:

• Guest Interaction: Provide seamless check-in and check-out processes, ensuring that each interaction contributes to a memorable guest experience.
• Operational Support: Handle a variety of operational tasks, including processing requests, completing reports, and assisting with guest needs.
• Local Expertise: Share knowledge of the local area, including highlights and attractions, to enrich the guest’s stay.
• Luggage Assistance: Assist guests with loading and unloading vehicles, and transporting luggage to and from guest rooms or designated areas.
• Physical Activity: Be prepared for physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance (and up to 100 pounds with assistance).
• Safety and Standards: Ensure a safe work environment by adhering to company policies, maintaining confidentiality, protecting company assets, and upholding quality standards.
• Professionalism: Maintain a professional appearance and communication style, reflecting the brand’s image at all times.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No prior related work experience is required.
• Supervisory Experience: None required.
• Licenses/Certifications: None required.