Guest Relations Agent Full Time

Role Description

The role involves overseeing various aspects of property management, ensuring a seamless guest check-in experience, and coordinating maintenance tasks efficiently. It requires a blend of technical skills such as property management and maintenance coordination, as well as interpersonal skills like being a team player and maintaining a positive attitude. The position calls for someone who is hardworking and values integrity, working in a company culture that is passionate about delivering exceptional guest experiences. It’s about creating a welcoming environment and ensuring guest satisfaction through effective communication, problem-solving, and attention to detail.

Responsibilities

• Managing property inventory and ensuring upkeep.
• Welcoming and assisting guests during check-in process.
• Coordinating with maintenance team to address property issues.
• Collaborating effectively with team members to provide excellent guest service.
• Maintaining a positive and welcoming demeanor with guests.
• Demonstrating strong work ethic in handling various guest relations tasks.
• Upholding high ethical standards and honesty in all interactions.
• Showing dedication and enthusiasm in providing exceptional guest experiences.

Requirements

• The ideal candidate should possess previous experience working in the role of a Guest Relations Agent.
• Proficiency in guest check-in processes to provide a seamless experience for guests arriving at the property.
• Ability to coordinate maintenance tasks efficiently to address any issues and maintain the property in top condition.
• Collaborate effectively with team members to deliver exceptional guest service and support colleagues in daily operations.
• Maintain a positive attitude towards guests and colleagues, creating a welcoming and friendly atmosphere at the property.
• Demonstrate a strong work ethic, being proactive and dedicated to providing outstanding service to guests.
• Demonstrate integrity in all interactions with guests and colleagues, upholding honesty and ethical conduct at all times.
• Show passion for delivering exceptional guest experiences and contributing positively to the team and the property.