Guest Relations Executive Full Time

About the Job:

An exciting opportunity has arisen for a Guest Relations Executive in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
• Inspect the rooms of VIP guests prior to their arrival at the hotel.
• Ensure that lobby is manned and to cover shifts for lobby duty in accordance with the daily roster.
• Conduct curbside check ins and escorting of guests to the rooms.
• Assist with check ins, check outs, and concierge duties when needed.
• Provide tours of the hotel and its facilities as requested.
• Order and ensure timely delivery of amenities for VIP arrivals and requests for special arrangements.
• Assist with group registration when required.
• Conduct pre-arrival calls or emails to guests to reconfirm their reservation and obtain additional information and preferences during the stay.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
• Clear and effective communication skills in English and proficiency in at least one of the following languages: Arabic, Chinese, Russian or any European language.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.