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Front Office
Guest Service Officer – Front Desk Full Time
Summary
As a Guest Service Officer – Front Desk (Residences), you will be responsible for delivering an outstanding and consistent level of service to our guests. You will play a key role in ensuring the smooth and efficient operation of the Reception within the Residences Division.
Key Responsibilities
- Welcome and assist guests with check-ins, check-outs, and inquiries.
- Provide accurate information about the property, amenities, and local attractions.
- Handle guest requests and resolve issues promptly and professionally.
- Maintain accurate guest records and manage payment transactions.
- Collaborate with other departments to ensure seamless guest experiences.
Qualifications
- Diploma or qualification in Hospitality or Tourism Management.
- Excellent communication and interpersonal skills.
- A guest-focused approach with attention to detail.
- Knowledge of ISO 14001 standards is an added advantage.
- Proficiency in using hotel management systems and software.
