Guest Services Executive Full Time

• Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.

• Registers all outpatients upon arrival as per policy.

• To maintain Patient Confidentiality.

• Identification of Patient Valid documents i.e., EID or Passport.

• Checking eligibility for insurance approval.

• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.

• Initiate accurate process to complete the patient’s registration ( insurance or self- paying.)

• Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.

• Coordinates with Nursing and other Departments to resolve patient’s queries.

• Informing patients when there are delays for diagnostic or treatment services.

• Directs patients to appropriate clinics/areas. • Submits documents related to cash collection and refunds to Chief Cashier.

• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.

• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.

• Cash collection according to the individual collection report must be deposited in the Main Cash Box.

• Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office – Claims Submission Team.

• Assists in training of the new employees as directed by supervisor.

• Knowledge of insurance protocols.

• Coordinates with insurance department and clinic for preauthorization of services.

• Knowledge in basic medical terminology ( limited to front office ).

Qualifications

High School-Diploma-Bachelor