Guest Services Officer Full Time

Job Summary:

As a Guest Services Officer – Spa Reception, you will be responsible for providing a warm, welcoming, and consistent level of service to all guests. You will assist in the smooth and efficient operation of the Spa within the Rooms Division, ensuring that guest needs are met and exceeded. Your role will involve managing guest inquiries, bookings, and assisting with spa services, always maintaining high standards of hospitality and professionalism.

Key Responsibilities:

• Provide exceptional and personalized service to all spa guests, ensuring an outstanding experience.
• Handle guest inquiries and manage bookings, ensuring accurate scheduling of treatments and services.
• Maintain the smooth operation of the spa, including greeting guests, escorting them to spa areas, and ensuring all guest requests are addressed promptly.
• Effectively communicate spa offerings, promotions, and services to guests.
• Manage spa reservations, cancellations, and rebookings in an efficient manner.
• Uphold cleanliness and orderliness of the reception area and spa facilities.
• Liaise with the spa team to ensure all guest preferences and requirements are noted and communicated.
• Address any guest complaints or concerns professionally, escalating issues to management when necessary.
• Maintain accurate guest records, preferences, and feedback to enhance the spa experience.

Qualifications:

• Minimum of 1 year of experience in hotel operations, preferably in a spa or front office setting.
• Strong customer service mindset with a passion for hospitality and guest satisfaction.
• Fluency in English and proficiency in Chinese, German, or Russian is required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment, multitask, and manage time effectively.
• Currently based in the United Arab Emirates.

Ideal Candidate Attributes:

• Action-oriented, hardworking, and passionate about delivering exceptional guest experiences.
• Positive and engaging personality with the ability to build strong relationships with guests and colleagues.
• Ability to work flexible hours, including weekends and public holidays, as required by the business.