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Front Office
Guest Services Officer – Front Office Full Time
Summary
As a Guest Services Officer – Front Office, you will be responsible for ensuring an exceptional and consistent level of service to guests. You will play a key role in the smooth and efficient operation of the Reception within the Rooms Division.
Key Responsibilities
- Welcome guests warmly and manage check-ins and check-outs efficiently.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Provide accurate information about hotel facilities, services, and local attractions.
- Maintain guest records, process payments, and manage reservations.
- Collaborate with other departments to ensure seamless guest experiences.
Qualifications
- Strong communication and interpersonal skills.
- A guest-focused mindset with attention to detail.
- Proficiency in using hotel management software and systems is an advantage.
- Prior experience in a similar role is preferred but not mandatory.
