Housekeeping Order Taker Full Time

Job Description

As an Housekeeping Order Taker , you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Housekeeping function and be accountable for the hotel’s performance.

What you will be doing:

• To ensure that each food and beverage outlet and banquet is managed successfully as an To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, housekeeping office coordination and filing.
• To handle payroll and related tasks in HRMS system and handle all leave balance administration. Review and Submit the monthly payroll to HR after review of Assistant Manager or Manager.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To handle housekeeping attendant responsibilities at times when required for operations
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved

Qualifications

Your experience and skills include:

• Minimum of 1-2 years’ experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations