Housekeeping Supervisor Full Time

What We’re Looking For

• A minimum of 1-2 years of Supervisory Experience in a Luxury Hotel environment in the UAE.
• High School Diploma or equivalent Qualification, with a preference for additional certifications or training in Hospitality Management or Housekeeping Expertise.
• Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Strong understanding of Industry Regulations is beneficial.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Oversees the Daily Operations of FIVE’s award-winning Housekeeping Department with a ‘FIVE-Styled’ Approach and to meet Guest demands seamlessly.
• Maintains sensational Attention to Detail, curating stunning Guest Rooms, Public Areas, and back-of-house spaces to adhere to FIVE’s next-level standards of ‘FIVE-Star’ Luxury.
• Inspires, trains, and mentors the Housekeeping Team to apply boundary-breaking Cleaning Techniques, ensuring safety protocols and Guest service is nothing short of exquisite.
• Monitors and controls the Usage of premium Housekeeping Supplies and equipment, ensuring lavishly stocked inventory that guarantees Cleanliness at all times.
• Prioritises Guest Satisfaction by Celebrating Excellence in Housekeeping, addressing and resolving any Guest concerns immediately, whilst embodying the ‘Vibe at FIVE.’
• Ensures Compliance with all Housekeeping Policies, procedures, and industry-leading Brand Standards.
• Conducts regular, remarkable Inspections of Guest Rooms and public areas, elevating the Guests’ Journey at FIVE and promptly addressing any areas for improvement.
• Fosters effective Communication and Collaboration with other Departments, igniting a behind-the-scenes ‘Vibe at FIVE’ that ensures seamless Guest Experiences.
• Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
• Maintains Records, reports, and documentation of Housekeeping Activities, providing an award-winning level of Organisation and Care for room occupancy, maintenance requests, and lost and found items.
• Follows FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
• Promotes and enforces first-in-class Health and Safety Practices, championing the use of Personal Protective Equipment (PPE) and exemplary cleaning and chemical handling Protocols.
• Completes all required Safety Training and Certifications with a ‘Can-Do!’ attitude.
• Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
• Ensures the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
• Assists the Executive Housekeeper and Housekeeping Manager in developing and managing the Department’s Budget, showcasing visionary Skills in Resource Allocation for Maximum Impact.
• Embraces being a great Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new heights.