Log In
Sign Up
Housekeeper
Housekeeping Supervisor Full Time
OVERVIEW/BASIC FUNCTION:
Responsible for assisting in the overall management of the Housekeeping Department.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis by checking, training and following the LQA STANDARDS AND BRAND STANDARDS.
• Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
• Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
• Prepare staff schedules and assignment on daily basis
• Ensure guest complaints are resolved in a timely manner and follow up on the glitches personally
• Maintain associate attendance, daily briefings , grooming standards , daily training calendar in coordination with RSS team
• Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Assistant Housekeeping Manager for approval.
• Responsible for lost and found drops, entry and monitoring
• Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.
• Maintain accurate records of linen and uniforms sent to and returned from laundry.
• Maintaining floor checklist and pantry checklist on daily basis
• Support and uphold hotel philosophy concerning hiring, associate relations, supervision, and disciplinary action.
• Interact in courteous and professional manner with all guests, staff and community members.
• Complete in charge and empowered for day to day glitches and updating the assistant manager / MOD if there is an highlight required
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain cleanliness and safety of work area.
• All other duties as required.
