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Customer Service
HR Helpdesk Executive Full Time
- You will be the key point of contact of various business units with regards to any HR affairs.
- In attending HR Hotline, you will ensure that abandoned calls are kept at a minimum and calls/queries are addressed in a timely manner.
- You will be responsible in the preparation of salary certificates, experience letters and in responding to employee verification requests.
- Adhoc assignments may also be assigned by your line manager from time to time as per the departmental requirement.
Desired Candidate Profile
- We are looking for a customer service – oriented Helpdesk Executive to join our HR Team and ensure that internal and external stakeholders’ HR-related concerns are attended to in a timely manner.
- You will take ownership of our HR hotline, communicate resolutions to HR-related calls, queries or requests and close calls as per company standards.
Requirements:
1. Degree qualified in HR or has equivalent HR Certifications
2. Minimum of five years experience in an HR support or helpdesk function
3. Experience in a call logging system is a must
4. Multitasker, organized and has very good time management skills
5. Excellent problem solver with an eye for detail
6. Very good English communication skills is a must -both written and verbal; Bilingual speaker is preferred
