HR Manager – CSHD Full Time

The Job Opportunity

The purpose of the Human Resources (HR) Manager role is to work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business.  This role will interact with Central HR and HR Shared Service, and will be a focal point of contact for the Account/Contract Manager and the CSHD support team (Finance BP, Commercial BP, Bidding etc). and support the management of the any 3rd party partners supporting the delivery of the contract.

Key accountabilities

• Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures using the HR Service Now and HR Case Management team.
• Provides coaching and mentoring to line managers on employee relations, talent reviews performance management and succession planning, internal policies and procedures, pay review, talent management, absence management and people transition management
• Collaborates with senior management to develop and disseminate appropriate Nationalization policies and procedures and advises internal stakeholders on the relevant policies and procedures of the programme.
• Provide professional expertise and support in the design, development and implementation of the talent review process that is required to achieve business goals and results in the creation of an internal bench of top talent
• Collect, analyze and maintain data gathered to inform targeted leadership development (e.g., succession planning, exit interview analysis, recruitment, leavers management and attrition analysis).
• Lead and manage HR projects collaborating with different stakeholders as of when required by the business and function

What we are looking for in our candidates:

• High level of presentation and facilitation skills.
• High level of Microsoft applications (Excel, Word, Power point, Visio, MS forms)
• Strong communications and interpersonal skills
• Experience of advising line managers on general HR and employee relations issues
• Demonstrate breadth of understanding of core HR services and ideally systems

Specific requirements

• Solid and demonstrable experience across varied HR areas, ideally worked as both an HR generalist and demonstrated expertise with performance management.
• Experience working on a Managerial level
• Strong knowledge of UAE and KSA labour laws and legislations
• Experience working on bid projects and providing HR bid solutions