Information Technology Engineer Full Time

Job Title: IT Engineer

Experience: 6-10 Years

Work Location: Dubai, United Arab Emirates

Key Responsibilities and Accountabilities:

Install and configure and managing Business applications / application servers.
Managing MDM environment (Intune)
Managing SMS gateways (Cloud solution) & Easi SMS
Configuration and troubleshooting of Applications Right fax server.
Understanding of faxutil access
Troubleshooting and management of integration with RightFAX
User creation, group account creation, and assignment for RightFAX
Day to Day operations issue of RightFAX exp. Password reset, not receiving fax, delay in fax, error in sending and fax receiving issue.
Coordination with Telco’s and service provider
Troubleshoot iPads & Tablets, app and network problems, diagnose and solve.
Ensure all issues reported by users are logged in system as Tickets.
Prioritize and manage several open tickets at one time.
Provide workaround until issue is resolved.
Direct unresolved issues to the next level of App / Infra Team
Saturday’s In-house Support (On-Call)
Non-working hours Remote support through mobile
Close 90% of Tickets assigned on the same day.
Help create technical documentation and manuals.

Education & experience:

Bachelor’s Technology Degree or equivalent
Experience in a range of 6-8 Years
Experience in providing MDM and Windows end user IT Support

Competencies:

Technical / Functional Competencies
Technical knowledge of IOS/Android/Windows
Technical know-how of Desktops / Laptops / Tablets /iPads
MDM / Right fax /SMS gateways
MS Office
IT Process Improvement

Behavioural Competencies
Excellent Communication
Time management
Result orientation

Main KPIs:

90% of tickets to be closed within 24 hours & rest 10% within 3 days.